Legal
Privacy Policy
Last updated:
This Privacy Policy explains how Denera ("Denera," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our virtual office management software, websites, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties:
- Account & contact data: name, business name, email address, phone number, and billing details you provide when you register or subscribe.
- Client & usage data: information you and your clients enter into the platform, including communications, documents, CRM records, and appointment details.
- Automatically collected data: IP address, device and browser type, pages viewed, and interaction data collected through cookies and similar technologies.
- Payment data: processed securely by our third-party payment processors; we do not store full card numbers on our servers.
2. How We Use Your Information
We use the information we collect to provide, operate, and maintain the Services; process transactions; communicate with you; personalize your experience; provide customer support; monitor and improve performance; and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information with service providers who perform functions on our behalf (such as hosting, payment processing, and analytics), with your consent, to comply with legal obligations, or in connection with a business transfer such as a merger or acquisition.
4. Data Security
We use industry-standard encryption and administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve the Services, remember your preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may affect functionality.
7. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.
8. Third-Party Services
The Services are designed to work alongside third-party software, including your professional tax preparation software. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.
9. Children's Privacy
The Services are intended for businesses and professionals and are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at [email protected].