Legal

Terms of Service

Last updated:

These Terms of Service ("Terms") govern your access to and use of the virtual office management software, websites, and related services (collectively, the "Services") provided by Denera ("Denera," "we," "us," or "our"). Please read them carefully. By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them.

1. Acceptance of Terms

By using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, you may not use the Services.

2. Description of the Services

Denera provides cloud-based tools that help professionals and their teams manage a virtual office, including client relationship management, appointment scheduling, secure document handling, communications, and related workflows. The Services are designed to complement, not replace, your professional software (such as tax preparation software) and your own professional judgment. We may add, modify, or discontinue features from time to time.

3. Eligibility

The Services are intended for businesses and professionals. You must be at least 18 years old and capable of forming a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

4. Accounts & Registration

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at [email protected] if you suspect any unauthorized use. You are responsible for the acts and omissions of any team members or users you invite or authorize.

5. Subscriptions, Billing & Payment

Certain Services are offered on a subscription basis. By subscribing, you authorize us and our third-party payment processors to charge the applicable fees, including recurring fees, to your designated payment method. Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle until cancelled. Fees are exclusive of applicable taxes, for which you are responsible. Except where required by law or expressly stated, payments are non-refundable. We may offer free trials or promotional access, and unless you cancel before a trial ends, we may begin charging the applicable fee. We may change our fees upon reasonable notice, with changes taking effect at the start of the next billing cycle.

6. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right.
• Upload or transmit malicious code, or interfere with the security or integrity of the Services.
• Attempt to gain unauthorized access to any systems, accounts, or data.
• Reverse engineer, copy, resell, or create derivative works from the Services except as permitted by law.
• Transmit unlawful, harassing, misleading, or infringing content, or send unsolicited communications.
• Use the Services in any manner that could damage, disable, overburden, or impair them.

We may suspend or limit access if we reasonably believe your use poses a risk to the Services, to us, or to others.

7. Customer Data & Client Content

You and your clients may input data and content into the Services ("Customer Data"). As between you and Denera, you retain all rights to your Customer Data. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data as necessary to provide, maintain, and improve the Services and as otherwise described in our Privacy Policy. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining all rights and consents necessary to use it, including from your clients.

8. Third-Party Services & Integrations

The Services may integrate with or link to third-party products and services, including your professional tax preparation software. Your use of any third-party service is governed by that provider's own terms and privacy policy. We do not control and are not responsible for third-party services, and we make no warranties regarding them.

9. Intellectual Property & Feedback

The Services, including all software, text, graphics, logos, and underlying technology, are owned by Denera or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. All rights not expressly granted are reserved. "Denera" and related marks are trademarks of Denera and may not be used without our prior written consent. If you provide suggestions or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you.

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your requirements. The Services do not constitute legal, tax, accounting, or other professional advice, and you remain solely responsible for meeting your own professional obligations.

11. Limitation of Liability

To the maximum extent permitted by law, Denera and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amounts you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Denera and its affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your Customer Data, or your violation of these Terms or applicable law.

13. Term & Termination

These Terms remain in effect while you use the Services. You may stop using the Services and cancel your subscription at any time as described in your account settings. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if we reasonably believe termination is necessary to protect the Services or others. Upon termination, your right to use the Services will end. Provisions that by their nature should survive termination will survive, including those relating to intellectual property, disclaimers, limitation of liability, and indemnification.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after the changes become effective constitutes acceptance of the revised Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of [State/Country — to be completed by Denera], without regard to its conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Services will be resolved in the courts located in that jurisdiction, and you consent to their exclusive jurisdiction, except where prohibited by applicable law.

16. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Denera regarding the Services and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact Us

If you have questions about these Terms, contact us at [email protected].